We lost our dog Buddy suddenly and unexpectedly in between Christmas and New Year, I placed an order for a casket and paid for next day delivery. I sent an email to double check it would be posted to arrive on New Years Eve and within an hour I had a phone call to confirm delivery. I can’t explain what this meant to us as a family in such upsetting and difficult circumstances. Thank you so much for your excellent and caring customer service. The casket is perfect with a lovely large pillow inside, a safe and comfortable final resting place for my boy.